Salon Etiquette

At Tannorah, we are committed to creating a personalised experience, and as such, we request that all clients consider the below points in our simple Tannorah Salon Etiquette Guide. Following these helpful tips will enable Tannorah to provide an optimum service for each and every client.

When should I book my appointment & Why are appointments necessary?

Tannorah doesn’t like letting people down…it makes us feel bad, so if you can book a good 2 weeks in advance, hopefully you won’t be disappointed. However, we do recommend that you make your next appointment on completion of your treatment.

Please arrive on time for your appointment as we may require you to fill in forms, especially for your first visit. Please advise us of any medical conditions or medications that you are taking. Some treatments require extra caution with certain medical conditions.

When should I arrive?

Please arrive on time! If it is your first appointment add a 10-15 minutes FREE Consultation Appointment onto to your chosen Treatment. This time may be spent completing all the required consent forms for the service that you will be receiving and discussing how we will work together to achieve the desired result. We like this process not to be rushed so that you feel comfortable and relaxed from the beginning on the appointment.

Time to Unwind

At Tannorah we have realised that arriving on time, makes for a much more relaxing treatment.

Appointment Times

Arriving on time will ensure you receive the full service you have booked in for. If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or if you are late, please note that your treatment time may be shortened to ensure that all treatments for clients for the rest of the day run on time.

We realise that you may sometimes struggle to make your exact appointment time. We will always endeavour to accommodate late appointments but may have to reduce the treatment time slightly to be on time for our next client. Although we would always appreciate 24 hours notice for cancellations, please let us know even at short notice if you cannot make your appointment so we can offer it to a client waiting on our cancellation list.

Confirming your appointment

We will give you a courtesy reminder via EMAIL or SMS the day before your appointment- please respond to this message.

Do I need a deposit?

Yes, a 50% deposit is taken at the time of booking and this enables us to keep the cost down by cutting down on the loss incurred by no shows.

How do I pay my deposit?

When booking the appointment, The 50% deposit is then taken off your full service total (on the day of your appointment you only have to pay the difference).

What if I need to cancel my appointment?

We understand that life can be a real pain at times and we know that every now and then things don’t work out as planned. If you do need to cancel or change your appointment, we would be very grateful if you could give us at least 24 hours notice, otherwise we regret that the 50% deposit is non refundable but can be used against rescheduled appointment within 6 weeks.

What if I have to reschedule?

The 50% booking fee will be transferred to your next appointment(within 6 weeks of original appointment) allowing their has been 24 hours notice. If the appointment has been cancelled or rescheduled with less than 24 hours notice the 50% deposit will not be refunded but can be transferred to your next appointment (within 6 weeks of original appointment).

How do I cancel my appointment?

Messenger is easiest but just give us a text, call, or send us an email to let us know if you can’t make it. If we’re closed, just leave a message. If you are unable to call, text, email or persuade a friendly homing pigeon to drop us a note or take your spot more than 24 hours (1 working day) before your appointment…or you just completely forgot, unfortunately we will have to charge the deposit fee.

Tannorah Cancellation Policy

All appointments are made in good faith, but please understand that if you forget or cancel your appointment without giving us enough notice, we miss the chance to fill that appointment and our clients miss the opportunity to enjoy our treatments.

As a courtesy to other clients and due to limited availability, we require a minimum of 24 hours notice for cancellations or rescheduling of treatments (within 6 weeks of original appointment). The 50% deposit fee can be carried forward and used against the rescheduled appointment (failure to attend the re-scheduled appointment will result in the deposit being forfeited against any future appointments).

GROUP BOOKINGS

Deposits and payments from group bookings must be made on one credit card

What happens if the salon needs to change my appointment?

As a small salon sometimes there may circumstances that arise when your therapist may be unavailable. We will always endeavour to find another time that suits you.

NON ARRIVALS

If you don’t arrive to your appointment 3 times without informing us you will be required to pay for any services provided by Tannorah before any appointment can be made.

What if I am late for my appointment?

The service you require has been reserved especially for you. The allocated time that has been marked out for your service. If you are late, it will limit the amount of time we are able to give you, so as the next client is not delayed.

Running Late

If you are running more than 15 minutes late, it may become necessary to reschedule your appointment as this will impact the time available for subsequent appointments. The 50% deposit fee can be carried forward and used against the rescheduled appointment (failure to attend the re-scheduled appointment will result in the deposit being forfeited against any future appointments).

Timing & Duration of Treatments

We make every endeavour to keep treatments to their allotted time, however we advise that timing and order of treatments for packages in particular are approximate.

Charges

Our prices are subject to change without notice. We reserve the right to change the nature of any treatments, courses or packages at anytime.All sales are considered final.

How do I pay my deposit?

When booking the appointment, the 50% deposit is then taken off your full service total (on the day of your appointment you only have to pay the difference).

Methods of Payments

Tannorah accepts All Major Debit/Credit including American Express as well as cash.

Refunds

The Salon treatments and products are non refundable but we will be more than happy to schedule a corrective service free of charge.

We gladly exchange if the product has given your skin a visible reaction and you have informed your therapist within 24-48 hours, or if the product is different to that of the sample shown or given to you.

QUIET – Using mobile phones

We understand about busy lives and the need to remain available, if this means you have to have a mobile phone we simply ask that it gets turns to silent when you enter the salon. We don’t mind if you need to send messages or check emails during some of your treatments, but please refrain from doing so if it interrupts the flow of your service.Please try to refrain from extended conversations on your mobile phone.

VALUABLES

Please take care of your valuables even though we take as much care as possible, please note that personal items are the responsibility of the client, as we cannot take liability for their loss.

Any lost property found on the premises will be held at reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids, under garments and hair brushes are kept for 24 hours only.

CHILDREN

We regret that for health and safety reasons children under the age of 16 should be accompanied by supervising parent or guardian at all times whilst in our salon. In the case of a parent or guardian having a treatment, a child should not be left unattended in the salon.

Unfortunately we will not be able to offer certain treatments for anyone under the age 18. A member of staff might ask to see an ID before proceeding with the treatment.

We are delighted to offer our mini me treatments for children under 16 years old however they must be accompanied by an adult for the whole treatment. Please contact us with enquiries for younger clients.

We understand at times it is necessary to bring your children to the salon; we will always try to accommodate this, however please note children are not allowed in the treatment rooms. If you are happy for your child to sit in our reception area we just ask they are on their best behaviour and that they keep within our salon etiquette.

Whilst children are welcome in the salon, we ask that you be mindful of the comfort of other clients and ensure your children behave accordingly. Any damage or disruption caused may result in your appointment being terminated, but still charged at full rate.

Due to strict Health & Safety guidelines, children are not permitted in any of the treatment rooms or reception room. However children over the age of 12 will be permitted to be treated at Tannorah with parent/guardian consent.

To ensure that all of our clients can switch off and relax while they are in the salon we respectfully request that our clients do not bring babies or young children into the salon when they are having a treatment(s). A beauty salon is not a suitable environment for babies or young children for Health and Safety reasons. Tannorah Beauty is a small salon and we are unable to accommodate prams or buggies.

We love kids, but we try to provide the most relaxing environment here at the salon. It is preferred that you do not bring your children along so that you can fully enjoy your experience.

CONSENT FOR JUNIORS

We require signed consent from a Parent/Guardian before any treatment is carried out on under 16 year olds.

Clients under the age of 16 must be accompanied by a parent or guardian during their treatment.

Please note that it is the sole responsibility of the client if you choose to bring children with you whilst experiencing treatments to ensure their safety and well being and the relaxation and consideration of others around you in the salon.

DOGS

Dogs are not allowed in Tannorah unless they are a service dog. We do apologise for any inconvenience. Only service animals are permitted in the salon.

GIFT VOUCHERS TERMS & CONDITIONS

Gift Vouchers are non-refundable and non-transferable, have a monetary value of £0.01p and will expire 6 months from the purchase date.

Please remember to bring your Gift Voucher to your appointment.
Please arrive at your appointment time.
Late appointments may not be honoured.
Please provide a minimum of 24 hours notice to change or cancel an appointment. 100% of the treatment cost will otherwise be redeemed from the voucher.
The treatment must be received during the validity period stated on the voucher.
They are non transferrable, not redeemable for cash or products

Client feedback is important to us, please let us know how we did. We hope you enjoy your visit.

Prepaid packages are non refundable and non transferable.

When a pre paid treatment course is purchased although described by a particular therapist initially, it is not exclusive to them. If the therapist is not available at the time you want your next treatment, please note that any of the salon’s therapists are qualified to perform the purchased treatment.

FEEDBACK

We endeavour to make sure all of our clients receive the very best service and experience possible, and your feedback is extremely important to us. If you would like to share your positive experiences, offer thoughts and suggestions or let us know when something hasn’t reached your expectations, we would love to hear from you.

So, should you not be 100 percent satisfied with your salon experience at Tannorah before taking it anywhere else, please contact the Annorah and I will do our best to rectify that. Tannorah appreciates and welcomes your feedback.

Help us help you

Although we do our best to anticipate your needs, please let your therapist know if there is any way that they can improve your treatment or comfort, for example, deeper or lighter massage pressure, an extra towel, different music, lower lighting etc…

Our aim is to make you happy. In the event that you are unhappy with our service or a treatment, please advise us in a polite courteous manner and we will do our very best to rectify the situation.

Right to refuse service

Tannorah reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.

Client Consent

Please advise our staff if you need any special assistance whilst in the salon.

Comfort, Safety & Hygiene

Tannorah is committed to making your visit as comfortable as possible. Rest assured your privacy is respected at all times.

We observe and maintain the highest of health standards and use only thoroughly sterilised and sanitised equipment.

Attire

Underwear or bathers are required for all body treatments. We will provide you with disposable underwear where appropriate.

Sickness

We know how excited you must be to receiver beauty treatments BUT please give 24 hours notice and do not attend if sick. You will politely be turned away, if you have any form of sickness. Not only does the sickness spread, it affects the quality of your appointment if you are constantly coughing, sneezing or have any other symptoms of illness.

We reserve the right to refuse services should we feel that it is in the best interests of our Staff and Salon.

Our Policy Complies with fair trading.

Please choose carefully as we do not give refunds if you change your mind or simply make a wrong decision.

Prices are correct as of October 2018 and will be subject to change without notice.

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