Privacy Policy

Introduction

The following privacy notice outlines how Tannorah collects, uses, protects and transfers your personal data. Tannorah is a salon that provides services including Non-surgical Facials, Manicures, Waxing & Spray Tanning.

The data protection officer/data owner for the organisation is Annorah Macknocher. you can contact the data protection officer/data owner by sending an email to annorah@tannorah.com or by writing to Tannorah, Harport – 80 Culduthel Park, Inverness, IV2 4RZ.

Personal Data Collected

The personal data that we collect are:

*Name
*Home Address
*Email Address
*Date of Birth
*Phone Number
*Health Information

Purpose and Legal Basis for Processing Your Data

Tannorah takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products, services and treatmentsand to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that it no longer necessary for the purposes specified in this notice.

Who is processing my data?

Tannorah, Harport – 80 Culduthel Park, Inverness, IV2 4RZ – are the data controller and processes your personal information for the purposes laid out in this privacy notice. Ovatu acts as data processor on behalf of Tannorah and have access to personal information only in cases that customer support or troubleshooting is required by Tannorah. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

Your personal data is processed to:

*Collect specific personal data (name, address, email, contact numbers, DOB) that is required to enter into a contract to sell a product or services.
*Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
*Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
*Ensure a safe service and provide industry standard advice.
*Select relevant offers, promotions and information for you.
*Estimate the number of customers we have.
*Hold for insurance purposes.
*Store customer records.

Your rights as the individual

If your personal data is held by Tannorah you hold particular rights over it.

Where you have provided consent for us to contact you as part of our marketing services, you have the rigt to modify or withdraw your consent at any time by using the unsubscribes option accompanied with all of our direct marketing or by contacting the Tannorah Data Officer.

You also have the right:

*To be informed how your personal data will be used before it is collected.
*To access your personal data.
*Information on how it is used after it has been gathered.*To have personal data corrected if it is incomplete, inaccurate or out-of-date.
*To request removal or deletion of personal data where there is no compelling reason for its continued processing.
*To restrict processing, to ‘block’ processing of your personal data.
*To data portability, having your data moved, copied or transferred from Tannorah to another organisation in an easily readable format.
*To object to direct marketing from us.

Special categories of personal data collected

Health questions are asked any of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Tannorah asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance and contractual restrictions (see more on ‘your rights as an individual). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.

Process of collection

Your personal data is collected when you provide it to us through Ovatu software, our website, over the phone, in Tannorah, by email, social media, writing or any other means by which you provide it to us. Information is stored using the Ovatu software platform as well as some level of paper record keeping.
Tannorah gives you access to information about your account and bookings through Ovatu software, for the limited purpose of viewing and unpdating that information.

Children’s Privacy

Tannorah does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact Tannorah and if we cannot immediately obtain parental or guardian consent, it will be removed from storage.

Data Sharing

Your data is shared only with Ovatu representatives in cases that the customer support and troubleshooting is required for the salon. Tannorah does not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

Use of Data Processors

Data process are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of you personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share of disclose your personal information and will hold it securely at all times.

Ovatu

Tannorah use software provided by Ovatu to manage client GDPR compliant consultation forms and marketing consents, appointments, stock control, online bookings and accounts.
How long do we keep your data?

Tannorah retains your personal data for as long as necessary to provide you with our services as our client. Tannorah are required under tax laws to keep your personal data for a minimum of 7 years. Health & safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

*Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.
*Where processing is necessary for the establishment, exercise or defence of legal claims.
Transfers of personal information

Consequences of not providing your personal information to Tannorah

In the event that you want to purchase a product or services from Tannorah, certain personal information is required to enter into a contract with you. Tannorah will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.

As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. Your connection to the Ovatu system uses a HTTP Secure communication protocol and TLS system. This means all information passed to the Ovatu system is encrypted during data input and transfer from the cloud. Any paper files recording your person data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the salon management.

Complaints

In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being gathered, how it is being processed by Tannorah (or third-parties used by Tannorah) or you are not satisfied about how a complaint has be handled you reserve the right to lodge a complaint directly with the supervisory authority and Tannorah and also the Tannorah Data Protection Officer/ GDPR owner.

Data Protection Commissioner, Information Commissioners office, Wycliffe House, Water Lane, Wilmslow, Cheshire 0303 123 1113
Tannorah Data Protection Officer/ GDPR Owner:
Tannorah, Harport – 80 Culduthel Park, Inverness, IV2 4RZ

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